Privacy Policy – Hotspot Fitness Wagga
Effective Date: 8/5/2025
Last Updated: 8/5/2025
At Hotspot Fitness Wagga we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal data, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
By using our services, website, submitting forms via Facebook, Instagram, our CRM (GymMaster), or any integrated platforms (including Calendly, Zapier, or similar), you agree to the terms of this Privacy Policy.
1. What Information We Collect
We may collect the following types of personal information:
- Your name, email address, phone number
- Demographic information (such as age, gender, goals)
- Payment details (via secure third-party platforms)
- Health and fitness information provided through assessments or forms
- Session data, appointment history, and survey responses
- Website interaction data (via cookies and analytics tools)
- Social media interaction (e.g., form fills through Meta platforms)
2. How We Collect Your Information
We collect information through:
- Website forms
- Facebook or Instagram Lead Ads
- GymMaster (our client management system)
- Calendly bookings
- Email and SMS communications
- Studio onboarding and check-in processes
- Zapier automations and form integrations
- Online training/course platforms
3. Why We Collect Your Information
We collect and use your information to:
- Deliver our coaching, personal training, and fitness services
- Communicate with you about bookings, updates, and support
- Provide personalized programs and recommendations
- Improve our services through feedback and analytics
- Run promotions, challenges, and marketing campaigns
- Send you eBooks, resources, or training materials upon request
- Meet legal and regulatory requirements
4. Sharing Your Information
We do not sell or rent your personal data. We may share limited information with trusted third parties and platforms only as needed to run our business and services, including:
- GymMaster (client management software)
- Calendly (booking)
- Zapier (automation between systems)
- Meta platforms (Facebook/Instagram advertising)
- Email and SMS platforms (e.g., Gmail, Mailchimp, Twilio)
These platforms are bound by their own strict privacy and data security policies.
5. Security of Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, or disclosure. This includes secure storage, encrypted systems, and access controls.
However, no system is 100% secure, and by using our services, you acknowledge this risk and agree not to hold us liable for events outside our control.
6. Access & Correction
You may request access to, or correction of, the personal information we hold about you at any time by contacting us at:
Aaron@hotspotfitnesswagga.com.au or via app login (for members)
7. Marketing and Opt-Out
You may receive updates, promotions, or resources from us via email or SMS. You can unsubscribe or opt out at any time by clicking "unsubscribe" in any email or replying "STOP" to SMS messages.
8. Cookies & Website Tracking
Our website may use cookies, tracking pixels, and similar technologies to monitor user activity and improve your experience. This may include tracking via Facebook Pixel or Google Analytics.
You can control cookie preferences in your browser settings.
9. Overseas Disclosure
Some of the platforms we use (e.g., Meta, Teachable, or Zapier) may store data on servers located overseas (e.g., the United States). We ensure they meet international privacy standards.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or business practices. The most current version will always be available on our website.
11. Contact Us
For questions, concerns, or complaints about how your information is handled, please contact:
Hotspot Fitness Wagga
Phone: 0478769388
Email: aaron@hotspotfitnesswagga.com.au